Redefining Productivity and Support

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Epiplex Live Assistance

Are you facing the daunting challenges of low employee productivity, overwhelming helpdesk ticket volumes, and the disruptions caused by IT transformations? Say hello to Epiplex Live Assistance – your solution for automated, contextual support that empowers end-users to complete processes swiftly and accurately. Bid farewell to manual processes and embrace seamless automation.

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Organizational challenges addressed by Epiplex Live Assistance

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Reduced Productivity

Struggling employees often find it challenging to complete business processes, resulting in decreased productivity and efficiency.

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High Helpdesk Ticket Volumes

In the absence of contextual support, employees frequently resort to submitting helpdesk tickets for assistance, leading to increased costs and resource utilization.

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Disruptions from IT Transformations

Implementing IT system changes can be disruptive and difficult to manage, resulting in delays and downtime.

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Inconsistent Knowledge Dissemination

Efficiently and effectively disseminating SME/PE knowledge and process validation to a large end-user population is often a challenge, resulting in competency gaps and inconsistent performance.

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Compliance Risks

Without proper support and knowledge, employees may not adhere to best practices, creating compliance risks and other operational issues.

Bridging the implementation gap

Contextual Electronic Performance Support

Tailored support for users across various applications, including SAP, Oracle ERP, IFS, Infor, Epicor, and more.

Knowledge Object Delivery

Contextualized delivery of knowledge objects, including simulations, video files, HTML, Visio, BPMN, and MS Office documents, synchronized with each step of the process.

Efficient Business Process Completion

Quick access to knowledge objects enables efficient, accurate, and best-practice-compliant completion of business processes.

Reduced Helpdesk Ticket Volumes

Contextual and efficient support leads to a decrease in helpdesk ticket volumes.

Enhanced Productivity

Improved competency levels and just-in-time support elevate employee productivity.

Minimal Disruptions

Automatic dissemination of policy or process change information during specific business process execution minimizes disruptions from IT transformations.

Why Epiplex Live Assistance?

  • Boost User Productivity: Witness a significant improvement in user productivity.
  • Slash Helpdesk Ticket Volumes: Reduce the burden on your helpdesk by minimizing ticket volumes.
  • Deliver information effortlessly: Automatically push policy or process change information to end-users within the context of executing specific business processes.
  • Efficient Knowledge dissemination: Streamline the distribution of SME/PE knowledge, process validation, and application changes to a large end-user population with minimal effort.
  • Enhance Competency Levels: Elevate competency levels across your organization.

Deliver automated, contextual, just-in-time, role-specific support to end-users with Epiplex Live Assistance.

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To know more about Epiplex Life Assistance

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