Real-time, Contextual, Role-specific Automated Support

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Epiplex Hypercare

Struggling with employee productivity, increasing help desk ticket volumes and delays?

In many businesses, fixing reported issues quickly is a challenge. Communication problems and multiple steps make the process longer, taking up to 60-70% of the time to recreate issues without proper evidence.

Epiplex Hypercare provides automated, contextual support to empower end-users to report issues, complete processes quickly and accurately.

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Key features

  • Accurate contextual support for various business applications like SAP, Oracle ERP, IFS, Infor, Epicor, and many more.
  • Helpful knowledge objects (simulations, videos, documents) tailored to help with each step of your process.
  • Reduce helpdesk calls & tickets
  • Faster problem resolution with evidence-based issue reporting.
  • Reduced process performance errors.
  • Helps prevent recurrence of similar issues raised by the end users.
  • Easy documentation for regulation & compliance requirements.
  • Boost employee productivity through improved skills and on-the-spot assistance.
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Redefining performance support to boost productivity

  • Improve end user productivity
  • Reduce helpdesk ticket volumes
  • Enhance workforce competency levels
  • Deliver process or policy updates to end users working on specific business tasks
  • Provide contextual methods for sharing SME/PE knowledge, validating processes, and communicating application changes

Deliver automated, contextual, just-in-time, role specific support to end users

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