A leading BPO major uses Epiplex to train & onboard new hires

A global BPO services company with more than 410,000 inspired and passionate people speaking more than 300 languages with a presence in 170 countries

Transition project spanned 12-16 weeks (limited with SMEs) for an average of 20 on-site personnel (additional travel costs) for its completion
Training new hires on business applications was proving to be tedious process
Workforce productivity was ambiguous with a recorded a skill and knowledge gap
Prevent defects in time-consuming process of manually documenting SOPs

Deployed Epiplex for training & onboarding new hires,
Onboarding process improved by1.5 times
Advanced simulation/video SOP feature enabled drastic improvement in employee engagement