A leading European BPO company met transition success with Epiplex

Overview

A European tech leader recognized for its consulting, digital services and software development, helps its clients drive their digital transformations.

Challenge

Client required to transition a travel application for their HRO client.
Desired to reduce cost and time for effective knowledge transfer of business processes .
Struggled to find the right platform to assess feasibility, save time and costs securely

Solution

Deployed Epiplex using an agile implementation strategy.
Transitioned processes and conducted feasibility study.
Epiplex automated SOPs, process maps, and training simulations making it easier to capture and share vital information.

Outcome

75% time saved due to seamless capture.
75% time saved in knowledge transfer of 232 processes.
10% cost saved in transitioning processes.
20% increase in productivity.
80% quicker documentation and simulation.

Empowering seamless transitions and transformations with Epiplex