Epiplex empowers a prominent Southeast Asian bank to surmount migration challenges

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Overview

One of the largest banking groups in Southeast Asia whose core businesses are retail banking, wholesale banking, Islamic banking, and life and general insurance.

Challenge

  • Lack of user familiarity with new applications across geographically dispersed teams.
  • Prevent  post-transformation dip in performance, and minimize post-implementation support and error rates.
  • Reduce both cost and time associated with knowledge transfer while enhancing its effectiveness.

Solution

  • Deployed Epiplex for training & onboarding  new hires, and customer support staff.
  • Rapid and Easy Development of Learning Content: for swift and uncomplicated content development.
  • Online Simulation-Based Training: Reduced classroom training time through interactive simulations, aiding users in becoming proficient with the new apps.
  • Effective Knowledge Transfer: Enhanced skill training programs and implemented a proficiency tracking system for improved knowledge transfer.

Outcome

  • Created ~500 process content in just 55 days. 
  • Reduced time to competency by 50% .
  • Decreased  end-user support calls by 60%.
  • Helped identify process bottlenecks and correct them before going live.

Charting the Course for Seamless New App Rollout